Business Analytics powered by NOW
- 1 hr1 hour
- Location 1
he core nowanalytics platform is the central engine that drives the power of now. The core platform provides the ability for nowanalytics to connect to different source systems using our library of connectors that enables us to support rapid implementation with minimum IT support from our client organization. The platform brings the enabling technologies to drive a data-driven decision making mindset within an organization. Some of the key benefits of our approach brings various benefits to the organization including, An integrated view of all customer experience impacting channels: Click, Talk and Walk. Consistent brand experience across all channels of customer interaction. Market and customer insights that go beyond the contact center to help with overall business strategy. A single view of direct cost and value tracking of customer contact channels. Ability to utilize the platform for Six Sigma and Lean Sigma tools to drive learning and ongoing process improvements. Full visibility and drill-down capabilities to manage local, remote and outsourced operations.
9546 Calle Díaz Way, Carolina, 00984, Puerto Rico