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Transforming the Customer Experience through Mobile Devices

  • 1 hour
  • Location 1

Service Description

VideoMate is a mobile solution designed to transform the customer contact experience with companies through a video call from their SmartPhone, Tablet or Laptop. Can be use in different areas, scenarios and industries: - Health Services, Insurers, Medical Care - Premium Banking, Financial Advisors - Specialized trade, Concierge Services - Technical Support, Home Assistance - Emergencies, Incident Report - Internal user support, Help Desk VideoMate allows its clients to contact their company through mobile devices or from a computer. 1. Voice (IP) 2. Chat 3. Video 4. Voice (IP), Chat and Video Functionality of the customer interface Native SDK / Mobile Access / Web Access 1. Video connection from a mobile (with or without mobile application) or web. 2. Chat module to guarantee communication with the advisor. 3. Sending and receiving images (documentation) in two ways. 4. Route the video call to different skills. 5. Hold message for availability. 6. Parameterize service hours. Easy to Implement!

Contact Details

  • 9546 Calle Díaz Way, Carolina, 00984, Puerto Rico


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